Lead with a direct answer and make the important qualification available for follow-up.
What to look for
- 01
Listen for the decision behind the question.
- 02
Avoid replacing an answer with a long report of activity.
- 03
Use a concise qualification to preserve a material uncertainty.
Keep in mind
Communication advice, not a reason to compress an uncertain situation into a misleading yes or no. Material risk still needs to be stated.
Try this next
Rewrite your latest status answer in three sentences: answer, material qualification, and next decision or action.
Get the business & diligence templateNotes and exercises by Awesome CTO. The original work belongs to Dave Kellogg.