What to look for
- 01
Look at the conditions that made an action reasonable at the time.
- 02
Give follow-up work ownership and make reviews useful to people outside the incident.
Keep in mind
Blameless review does not mean ignoring harmful behavior or leaving corrective work unowned. Adapt the process to your incident severity and team size.
Try this next
Review your last incident document for missing context, unnamed owners, and actions that merely ask people to be more careful.
Get the reliability templateNotes and exercises by Awesome CTO. The original work belongs to Google SRE contributors.
