What to look for
- 01
Use the risk and service-level chapters to frame reliability as a product decision.
- 02
Read the on-call and incident chapters with the people who actually operate the service.
Keep in mind
This is the free original edition; a second edition is also published. Google’s scale and staffing are context, so choose practices that fit your service and team.
Try this next
Pick one service and write down the user-facing failure you would measure before choosing an availability target.
Get the reliability templateNotes and exercises by Awesome CTO. The original work belongs to Betsy Beyer, Chris Jones, Jennifer Petoff & Niall Richard Murphy, editors.
